Refund policy
14-Day Right to Cancel
You have the right to cancel your order within 14 days of receiving your items, in accordance with UK consumer regulations.
To exercise your right to cancel, please contact us within 14 days of delivery.
Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
30-Day Voluntary Returns
In addition to your legal right to cancel, we offer a 30-day voluntary return policy for unused items in their original condition and packaging.
How to Start a Return
To request a return or cancellation, please contact us at:
yikemart@gmail.com
Returns must be approved before being sent back.
Items returned without prior authorisation may not be accepted.
Return shipping instructions will be provided once your request is approved.
Return Shipping Costs
Return shipping costs may apply, unless the item is faulty, damaged, or incorrect.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue.
Non-Returnable Items
Returns are not accepted for:
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Sale items
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Gift cards
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Items that have been used or altered
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at yikemart@gmail.com.